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Job description
IT Support Specialist
The Role

In this role you will be working in our IT Operations team, supporting ITO activities across the company and ensuring everything is up and running with as little outages as possible. This can mean anything from basic support of printers, through preparation of HW/SW for newcomers, to research and implementation of new tools and process improvements! Apart from dealing with the tech, you should also be prepared to be talking with our fellow human beings :). On top of it you will have a fantastic team of colleagues around you, will use English on a daily basis and have constant possibilities to learn something new and grow.

Bratislava, Slovakia
from 1300 €

*The final amount will strongly depend on your seniority, experience and skills.

Your responsibilities

  • Configuration, installation, administration and maintenance of HW/SW.
  • Providing SW/HW support and troubleshooting to SuperScale’s employees in a timely and accurate manner.
  • Resolving network issues.
  • User access management.
  • HW/SW provisioning – you will be strongly cooperating on the onboarding/offboarding process.
  • Supporting more complex ITO projects related to research, testing and implementation of new tools and automation.
  • Communicating with IT suppliers.
  • Writing guidelines and documentation.
  • HW/SW inventorisation and reporting.
  • Close cooperation with colleagues from the team, HR, Office Management and other colleagues across the organization.
  • Requirements

  • Previous experience in a similar role.
  • University degree is preferred.
  • Good understanding of computer HW/SW and networking.
  • Familiarity with G-suite, Linux/Unix administration and Mac OS is a great advantage
  • Attention to detail.
  • Friendliness, patience.
  • Good prioritization skills are the key.
  • Familiarity with cloud technologies.
  • English on an advanced level – we are international, you will communicate in English daily.
  • Although we are a hybrid company, in this role your presence at our offices in Bratislava is required with only occasional home-office.
  • Benefits
    What you also get if you work with us

    Full-day meals

    Full day tasty and rich meals including breakfast, lunch and afternoon snack at your disposal every working day

    Hybrid model

    Do you prefer working from home, offices or a combination?


    Free gym and showers at the offices

    Flexible working hours

    You may organize your work time as you need to deliver great results

    Sick days

    Five paid sick days

    Bike room

    For those friendly to the environment

    * Some benefits might differ based on the country you work from.

    Our Story

    At SuperScale we bring games and studios to their maximum potential. With our technology and solutions we bring our partners to the level of performance their product deserves. We help them attract and retain valuable, engaged and happy users, and scale games growth to unexpected heights.

    We are defining a new way of running games performance, and are the provider of choice for many of the leading games studios. If you play games, you have most likely played our clients games.

    We are also leading the world of gaming into one of their logical and exciting developments and helping games transition to a blockchain-centric world, where NFTs and crypto co-exist with proper, interesting and engaging gaming experiences.

    To continue our exponential growth we are bringing-in high performing and ambitious team players, whether an avid gamer or not (we’ll show you, there will be no way back): we are a B2B tech business above anything. We are enthusiastic and gung-ho about games but super- serious about our clients-partners success

    IT Support Specialist

    Location: Bratislava, Slovakia
    Department: People Operations
    Type: Full-time
    Join our team

    IT Support Specialist

    Location: Bratislava, Slovakia
    Department: People Operations
    Type: Full-time

    Thank you!

    Your application has been submitted successfully.

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